Responsible for delivering first class dental support to 142 practices in nine states.

Accounts receivable SME.  Lead on statement automation working group, helping change a manual process to an automated process, managing day to day, creation of logic and training materials and roll out company wide.

Point person for third party vendor strategies, including letter vendor, off-shore insurance verification and third-party collection activities. These support functions help reduce the FTE cost of manual tasks by approximately 50% and allows our practice staff to focus on more patient facing activities.

Systems expert with Open Dental, Electronic Dental Services and claims follow up.

Fee schedule maintenance and negotiation to maximize return to our providers.

Manages a team responsible for fee schedule maintenance, fee maximization, plan benefit management, payer website creation and maintenance, administration of in-house discount club and any urgent need in our department.